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Helpdesk Technician
WASHINGTON DC 20001
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90636487

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Chenega Corporation

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Summary

  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  5 Views, 0 Applications  
 
Helpdesk Technician
CHENEGA APPLIED SOLUTIONS, LLC




**Company Job Title:**

Helpdesk Technician





**Clearance:**

TS/SCI


**Location:**

Washington, DC


**Reports To:**

Program Manager


**FLSA Status:**

Exempt, Full Time, Regular








**Summary:**

The Helpdesk Technician will provide Help Desk Support for approximately 1000 end-users operating in a mixed Windows Desktop thick and thin client environments.


**Essential Duties and Responsibilities:**(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position)

* Respond to and diagnose problems through discussion with users

* Ensure a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.

* Supervise operation of help desk and serves as focal point for customer concerns.

* Provide support to end users on a variety of issues

* Identify, research, and resolve technical problems

* Respond to telephone calls, email and personnel requests for technical support

* Document, track, and monitor the problem to ensure a timely resolution

* Provide first and second-tier support to end users for either PC, server, or mainframe applications or hardware

* Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem

* Simulate or recreate user problems to resolve operating difficulties

* Recommend systems modifications to reduce user problems


**Non-Essential Duties:**

* Other duties as assigned


**Supervisory Responsibilities:**

* NONE


**Minimum Qualifications:**(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

* High School Diploma/GED required

* Windows Active Directory experience

* SolarWinds Application Monitor experience, desired

* Experience with ticketing system such as Remedy, ServiceNow or SolarWinds Web helpdesk

* Experience using and troubleshooting Windows 8 and 10

* Network Certification

* Security Certification

* ITIL v3 Foundations Certification

* Active Top Secret/SCI Security Clearance


**Knowledge, Skills and Abilities:**

* Ability to create documentation such as job aids and SOP's


**Diversity:**

* Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.


**Ethics:**

* Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.


**Physical Demands:**

* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.


**Work Environment:**

* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

* The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.

* During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.


Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Sexual Orientation/Gender Identity

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program.


**Minimum Qualifications:**(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

* High School Diploma/GED required

* Windows Active Directory experience

* SolarWinds Application Monitor experience, desired

* Experience with ticketing system such as Remedy, ServiceNow or SolarWinds Web helpdesk

* Experience using and troubleshooting Windows 8 and 10

* Network Certification

* Security Certification

* ITIL v3 Foundations Certification

* Active Top Secret/SCI Security Clearance


**Job:** *Systems Engineering*


**Organization:** *Chenega Applied Solutions*

**Title:** *Helpdesk Technician*


**Location:** *District of Columbia-Washington DC*


**Requisition ID:** *1800001780*

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